Payment and Delivery
For online payments, the amount will be debited from your credit card at the end of your order. In case of order cancellations due to possible order cancellation or stock problems, the refund will be made to your credit card within 5 business days.
delivery
FREE SHIPPING We are pleased to provide great value and service to our customers. That's why we provide free shipping from our warehouses in Asia and the USA.
In order for the product delivery to be carried out without any disruption, please provide the address of your location during the day as the delivery address. LOST / LOST PACKAGES Sweetorie is not responsible for placing the wrong address during the payment process or delaying cargo delivery.
If we have made a mistake we will take full responsibility for the original order made for you free of charge. customs We are not responsible for any custom fees once items are shipped out. By purchasing our products, you acknowledge that one or more packages may be shipped to you and may incur custom fees when they arrive in your country. DELIVERY TIME Shipping time is 7-12 business days. This does not include our 4-15 business day processing time. All shipping times exclude customs clearance/customs delays TRACKING INFORMATION You will receive an email with a tracking number once your order has been shipped, but sometimes tracking is not available due to free shipping.
You can discuss different delivery conditions by consulting our customer representative. Additionally, cargo deliveries are only valid for Spain.
Payment Tracking
If the system in question cannot perform the transaction due to any problem, our visitor is informed of this situation on the payment page.
In case of any error at the specified address, the orderer is contacted regarding the order that cannot be delivered.
The validity of the e-mail address specified by our visitor is confirmed by the automatic e-mail sent after the order is transferred.
Regarding the delivery, we are responsible not only to the customer but also to the bank whose credit card system we use.
Please pay attention!
Open and check the packages that you think were damaged during shipment in front of the representative of the company you received them from. If you think there is any damage to the product, do not receive the product by keeping a report with the cargo company.
Once the product is received, it is assumed that the cargo company has fully fulfilled its duty.
If the product is damaged: Please send the report you have prepared to the e-mail address info@novuskraft.com as soon as possible.
If you complete these procedures, we will start working on your package and ensure that the delivery is repeated as soon as possible.
If you briefly explain in this e-mail why you want to return the product, you will help us in our work on the product.